Refund, Damaged, & Cancellation Policy
Overview
We want you to love your purchase. If you’re not completely satisfied, we’re here to help. This Refund, Damage, & Cancellation Policy explains how the process works at Xperience Hair Supply.
Refunds
The following items are non- refundable:
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Combs/Brush
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Bonnets
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Silk Scarfs
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Wigs, ponytails, buns
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Half pack hair items
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Unsealed hair products
How to Start a Refund
To begin a refund, contact us and provide the following:
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Your order number
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The item(s) you want a refund
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The reason for the refund
If approved:
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Refunds are issued to your original method of payment.
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Please allow 5–10 business days for the refund to appear on your statement.
Refunds will not be issued for:
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Non‑refundable items
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 48 hours of receiving your order with photos of:
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The damaged item
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The packaging
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The shipping label
We’ll resolve the issue quickly with a replacement or refund.
Order Cancellations
Orders may be canceled within 2 hours of purchase. After this window, we may not be able to stop the shipment.
Contact Us
If you have questions about refunds, contact our team.