Frequently Asked Questions
Where do you ship?
Greater Toronto Area, Dufferin County, Simcoe County, Waterloo Region.
We provide local drop off service to the following cities:
Alliston, Cookstown, Beeton, Treetop, Tottenham and Angus (some exemptions apply)
How much is the shipping fee?
Standard shipping costs $7.99. Local drop off costs $3.99. Orders $100.00 CAD before tax are subject to free shipping.
Do you offer free shipping?
Yes, for orders above $100 CAD before tax.
How long will my order take to arrive?
Local delivery 1-3 business days.
Standard delivery 5-7 business days.
Do you offer express or expedited shipping?
No, we currently offer local delivery and standard shipping.
Who do you ship with?
Local delivery is fulfilled by the Xperience Hair Supply team. Standard delivery is completed by Uni Uni and Canada Post.
Standard shipping costs $7.99. Local drop off costs $3.99. Orders $100.00 CAD before tax are subject to free shipping.
There's an issue with my order. What can I do?
Please fill out the contact form. Provide your order #, name, items and inform us of the current issue. Our team will contact you with a solution.
Yes, for orders above $100 CAD before tax.
Can I cancel my order after placing it?
Yes, within a 2-hour window of placing the order. Once shipped, please follow the refund policy process.
Local delivery 1-3 business days.
Standard delivery 5-7 business days.
My order hasn't arrived. What should I do?
Contact us via the contact form.
No, we currently offer local delivery and standard shipping.